Today I am going to answer one of the most common questions I hear as a cell phone repair technician: Why do repairs cost so much?

 

First, phones are more expensive than you think. When you buy a phone from your service they either give you a discounted price with a service agreement or you pay for your phone with monthly installments on your bill. So while you may have paid $0 – $200 for your new smartphone, the average retail prices is $500 – $700.

 

Why so expensive?

Well smartphones are basically pocket sized computers, with a GPS, digital camera, and telephone all in one device. The average GPS is $100 – $200 and the average digital camera with similar specifications to newer smartphone cameras is $100 – $300.

 

Once I explain this I usually get the following response:

But, I can find that part for only [insert number] dollars on Amazon.

 

Yes but is it a quality part? Can you do the repair yourself?

 

The repair cost is not just about the cost of the part, you are also paying for the time, labor, and skill of the repair technician. Plus, all parts are not created equal. A cheaper part uses cheaper materials and manufacturing processes. They break easier, do not last overtime, and do not perform as well as the original parts. You get what you pay for.

 

Here at Tech Armor for example, we use high quality OEM parts. OEM or original equipment manufacturer parts are made by the manufacturer that made the original parts for the phone. These parts are more reliable and usually backed by a warranty. At Tech Armor we offer a 90 day warranty on our parts and repairs. We stand by our products and our work. If you have ever had a repair done with us at Tech Armor you may notice us going through a few things on your phone. Before a repair we check for any additional issues and after we double check that everything is in working order.

 

Cell phones are full of many small, delicate parts. Disassembling and reassembling a phone may cause parts to become slightly unalined. And, no one is perfect and removing broken parts can be challenging. Removing broken glass or disassembly may cause tears in decicate ribbons. By checking a few basic functions before and after a repair we can determine if anything is out of place or damaged and resolve the issue. As you are probably starting to see, repairs take time, skill, and attention to detail. Anyone can watch a YouTube video and and replace a part but how many people can do so reliably and with lasting results. What do you do if you lose a tiny screw? What if you misplace a part? What if your hand or tool slips and you damage a part? It is not always a easy as it seems.