Frequently Asked Questions
No. Our motto is fast, convenient repairs! So just drop by any location at your earliest convenience.
Yes. We’ll drive to you if you’re within a certain distance of one of our locations in Honolulu or Maui. Contact us to see if you’re eligible for a delivery repair.
All repairs can be done the same day. Most repairs can be completed in under an hour.
We diagnose simple issues for free! However, more in-depth diagnoses may incur a $39-$59 fee.
No. Repairs usually do not affect your device’s data. However, we highly recommend backing up your data if possible. Mobile devices are complex and fragile, and there is always a risk of data loss during a repair.
No, we cannot. The iCloud activation lock is to protect your device in case it’s lost or stolen. If you have forgotten your Apple ID or password, you can reset it here.
No, we cannot unlock your phone, but we can help you factory reset your device. This will allow you to gain access to your phone but will erase any data that has not been backed up.
No, we fix any device from any brand (phones, tablets, laptops, accessories, etc.). There are certain devices that require a special-order for parts, which can take a few days.
Right now, we do not sell individual parts. In order to provide the best service and quality, we prefer to do the repair so we can warranty the parts. If we sell you a part without the repair, we cannot warranty the part, since accidents can happen during install.
However, if you bring your own part(s), we will install them for you! Our labor fees usually start around $50, depending on the device and repair.