Frequently Asked Questions

How much for a diagnosis?


Nothing! We diagnose for free.




How long will the repair take?


Most repairs can be completed in under an hour.




Will I lose my data?


Usually no, the repair does not effect the data. However, we do recommend having a backup. Mobile devices are complex and fragile, and there is always chance for data loss when opening them.




Why are there two different prices for some screen repairs?


At select locations we are now offering two types of screen repairs for a few of the iPhone models. Our normal screen repairs are done with the highest quality, OEM parts. The High Quality Copy screens are copy parts made with a lower quality display and materials. For the best results we recommend the higher quality parts.




Can you unlock icloud?


No, we can not. The icloud activation lock is to protect your device in case of loss. If you have forgotten your AppleID or password, try a reset here: https://iforgot.apple.com/password/verify/appleid.




I forgot my passcode, can you unlock my phone?


We can not unlock you phone, but we can help you factory reset your device so you can use it again.




Do you only fix iPhones?


No, we fix all types of phones, as well as tablets and computers. For some devices we do have to special order parts, which can take a few days.




Do I need an appointment?


Nope. Our motto is fast, convenient repairs, so just drop by when you have time.




Do you sell just the parts?


Right now we do not. In order to provide the best service and quality we prefer to do the repair so we can warranty the parts. If we sell you a part without the repair we can not warranty the part, since accidents can happen during install.




Can I bring my own part and have you install it?


Absolutely! Our labor fees usually start around $50, depending on the device and repair.




I need more help?


Didn’t find the answer you were looking for?
Check out our Contact Us page or give us a call at 808-955-7470.
We are always happy to help!





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